Game Support Consultant with German

GAME SUPPORT CONSULTANT WITH GERMAN

Game enthusiasm with good level of English (B2) and fluency in German (C1)

IDEAL CANDIDATE
• Passionate about gaming. You have played at least a few games recently and can relate to their concept, the community and the mind-set of a gamer
• Player empathy. As a player you should be able to understand a player’s perspective when tackling their issue and make the whole experience a talk between gamers rather than a client/customer conversation
• Basic Player Support understanding. Even if you don’t have experience in the field, you should have a grasp of what a support ticket & chat is and distinguish between what makes a good versus a bad support experience
• Tech & chat knowledge a plus but not mandatory

JOB DESCRIPTION
• Help out our players with any issues they might have via tickets & chat
• Make case by case player focused decisions in order to provide the best player experience
• Identify trending issues submitted by players and communicate them to the appropriate teams
• Collaborate with a passionate team of gamers in order to give our support a player to player feel

WHAT WE OFFER
• Stable job – we offer permanent labor contracts
• Flexible schedule – we offer full time jobs, shifts between 08:00 and 24:00 and rotating weekends.
• Multilingual exposure – we serve international clients daily – join us and improve your spoken and written language skills with native speakers.
• Positive environment – we care about the well-being of our team members, invest in their development, encourage fun and team building initiatives.
• Community projects – we run CSR (Corporate Social Responsibility) events all year long. Make the world better, together with us!
• Private medical insurance coverage – we work with one of the best suppliers, Regina Maria Medical Center where you will benefit from a Professional package.
• Meal tickets shall be granted monthly.

OTHER FUN STUFF:
• Special discounts provided by our partners in different industries (Banking, Telecom, Gym & Fitness)
• Free massages on site, fruits every week to boost your energy, free books rent and delivery to support your career growth.
• Special discounts for our team members in AFI mall where our office is located.