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IT Helpdesk Engineer

dla Yggdrasil Gaming (Kraków)

Praca stała Inne

We are looking for an IT Support Technician to cover our expanding Technology and Development center in Krakow. You will have a stand-alone role but have the support of the entire IT Team located in all of our offices. You’ will become a part of an international team and help proactively support the spectacular growth, innovation, and desire for excellence within the best game provider in the online casino industry.

We have a wide range of technologies and platforms for you to get involved with, from Mac and PC to just about every handheld device on the market. We want someone who can navigate around the various issues that arise and support the new programs that we develop. If you are the go-to-guy for all your friends’ computer and IT issues and if you are the one that can use "Duck Tape" to turn the office chair into a jetpack, this is the job for you.

Key skills:

  • Minimum of 2 years experience in the Information Technology field preferred
  • Working knowledge of workstations, laptops, office hardware, network and server technologies
  • Working knowledge of the following software applications: Microsoft Office, Active Directory, Microsoft 365, Microsoft Windows / MacOS / Linux distributions
  • Basic knowledge of VoIP Call Manager
  • Basic knowledge of Managed Switches and Routers
  • Modern networking infrastructure and networking protocols
  • Excellent written and verbal communication skills in English

Nice to have:

  • Experience with PXE
  • Basics of Powershell / Bash / Python
  • Experience writing and maintaining scripts
  • Prior experience with automation tools


  • Single point of contact for all IT queries
  • Installing and configuring software Troubleshooting and fixing hardware failures
  • Managing and upgrading existing hardware ecosystems, ordering new ones
  • Procuring IT equipment and software licenses
  • Creating and maintaining relationships with third party suppliers and vendors
  • Basics of network administration
  • Tracking work in progress and recording issues and solutions for IT tickets / Incidents
  • Ability to speak technical terms in simple language
  • Creating, maintaining, following IT processes and procedures
  • Writing documentation for both IT staff and end users
  • Administering Microsoft Active Directory and Microsoft 365 suite of products
  • Maintaining local infrastructure operations
  • Maintaining and implementing new office security solutions

Zobacz więcej ofert dla Yggdrasil Gaming

Data publikacji: 2019-01-04

Liczba zgłoszeń: 5

Ofertę obejrzano: 333 razy

Maksymalny rozmiar 5 MB

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