QA Service Delivery Manager

When it comes to QA and Testing for your games, content or hardware, you need simple solutions that work. We’ve got over 15 years of experience partnering with industries from entertainment, media and games to publishing, e-commerce and consumer electronics. We give you Quality Assurance, Localization, Compliance and Certification services that get it right the first time. Every time.

Given our expansion plans and exciting new projects, Testronic is currently looking for:

QA Service Delivery Manager
Workplace: Warszawa

We offer:

• Independent position that creates the opportunity to implement your own ideas and solutions
• Full-time job based on permanent contract with attractive salary and benefits
• Social package (private medical care, sport card, yearly bonus)
• Highly international and multicultural environment
• Friendly and open work atmosphere
• Comfortable working conditions at Testronic Warsaw office (Poleczki 21)

Main responsibilities:

• Plan, direct and coordinate ongoing projects
• Maintain the company’s relationship with external clients including providing status updates and escalating issues to Business Development
• Drive line management, support and mentor Project Management team
• Monitor established metrics/KPI and follow up appropriately
• Perform evaluation reviews in the annual ‘Appraisal’ processes and set performance goals for Project Management team
• Ensure that internal policies and processes are followed
• Identifying and implementing improvements to testing processes
• Preparation and reviewing of reports
• Support recruitment process

Requirements:
• Minimum 3 years’ experience as a (Senior) Project Manager in a QA environment
• Understanding of revenue, margins, and financial considerations
• Ability to interact and efficiently work with different departments and Project Managers
• Ability to resolve complex problems and come up with solutions independently
• Proactive attitude and focus on results
• Exceptional use of standard business software applications (e.g. Microsoft Office)
• Interest and understanding of the video games industry
• Certification of project management methodologies would be an asset
• Familiarity with console, mobile, PC, VR setup and settings would be an asset
• Very good English written and spoken

Join us!