Player Support Agent

When it comes to QA and Testing for games, VR, and film & television, you need considered solutions that work. We've got over 20 years of experience partnering with video game and entertainment companies from around the world. We give you Quality Assurance, Localisation, Compliance and Certification, and Customer Support that get it right the first time. Every time.

Are you passionate about video games?
Would you like to get paid to help develop new and upcoming video games?
Do you have a knack for finding game breaking bugs?

Join us as:
Player Support Agent in Warszawa

WE OFFER:

• Temporary job based on casual contract or full-time job based on permanent contract
• Comfortable working conditions in Testronic Warsaw office at Poleczki 21A (Ursynów)
• The ability to use your knowledge of a foreign language daily at work
• The ability to gain experience in multi-lingual and multi-channel global support
• Training and development to help you achieve your potential

AS A PLAYER SUPPORT AGENT YOU WILL:

• Handle customer complaints via offline channels (i.e. chat, email)
• Provide appropriate solutions and alternatives, follow up to ensure resolution
• Identify and assess customer needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the correct methods/tools
• Keep records of customer interactions, process customer accounts and file documents
• Take the extra mile to engage customers

DESIRED TRAITS:

• Good or communicative English
• The ability to multi-task while also prioritizing and managing time effectively
• Customer oriented with the ability to adapt, and respond, to different types of characters
• Excellent communication and presentation skills
• Passion for video games
• Basic IT and MS Excel skills

Do you want to take the challenge and start your career in the most dynamic industry of entertainment?

Click here to apply -> Join us!