Technical Support Engineer / NOC Technician

The NOC is responsible for identifying and coordinating system malfunctions. The NOC is also responsible for proactive monitoring, maintenance, and reporting to prevent disruptions. The team serves as first responders when such system malfunctions occur. Coordination with other members or teams is a key responsibility in order to address and/or escalate situations to minimize impact and provide for quick resolution.

Responsibilities:

• Identify and coordinate system malfunctions
• Proactively monitor the health and status of the IT infrastructure. This includes, but is not limited to network components, servers, applications, and services
• Meet Service Level Agreements (SLA’s)
• Triage problems quickly and provide on-call personnel with critical information in a quick, clear, and concise manner
• Perform defined routines and tasks with infrequent supervision
• Perform undefined routines and tasks with frequent supervision
• Has access to systems, passwords, and sensitive information
• Mentor and support associate operators.

Requirements:

• Technical support skills
• Ability to perform tasks by established processes
• Availability to work in shifts, including night shifts, weekends and holidays
• Intermediate English written and verbal communication skills
• Maintains strict punctuality
• Demonstrate excellence in professional and customer interaction
• Extensive understanding of common IT infrastructure, practices, procedures, and personal computers
• Associate degree, or equivalent experience
• Familiarity of ITIL, practices or certification.

We offer:

• Working with an international team of world class professionals on exciting and challenging projects
• Relocation program for new hires
• Learning & Development opportunities – mentoring, lectures, participation at industry conferences and events
• Medical Insurance package
• Sensibly flexible working hours
• Breakfasts, snacks and fruits available during the day, tea and coffee machines
• Friendly team and a family-like environment
• Casual workplace environment in Krakow including games and chill-out zones, and bicycle parking
• Additional benefits – care bonus to cover health, educational and safety needs, four paid days without sick list during a year, paid fitness club membership, corporate parties and team buildings and many more others.