Helpdesk Engineer (Level 1,2)

A little about us:

** Sperasoft was recently recognized at one of Poland’s Best Employers 2021 by Forbes Magazine! **

Sperasoft, a Keywords Studio, is a respected international developer of AAA video games. We’ve worked on many of the premier titles such as Halo, Assassin’s Creed, Rainbow Six, Saint’s Row, and Mortal Kombat just to name a few. We are seeking talented and enthusiastic people to join our Krakow team. Sperasoft offers a fun, creative, and rewarding environment with excellent compensation and a full range of benefits. Come join us!

** Please Note: this is an on-site position in our studio **

Responsibilities:

• Processing complicated requests, network, hardware and specific software troubleshooting
• Computer ordering, construction, staging, OS and software installation
• Networking cabling, bundling and troubleshooting
• Server oversight and maintenance (without direct administering)
• Software, electrical and cooling maintenance

Requirements:

• Knowledge in hardware/network/software troubleshooting
• Knowledge in Windows 7/8/8.1/10, troubleshooting
• Hands on experience with Active Directory (user accounts management)
• Ability to write technical documentation in a precise manner
• Ability to provide end user face-to-face and remote support; strong customer service attitude and approach
• Knowledge and understanding of the PC, network, and other technology procurement processes; ability to order parts quickly and inexpensively
• Professional experience in IT support of at least 1.5+ years
• English language skills required; Polish, Russian speaking and writing preferred

We offer:

• Working with an international team of world class professionals on exciting and challenging projects
• Learning & Development opportunities – mentoring, lectures, participation at industry conferences and events
• Medical Insurance package
• Sensibly flexible working hours
• Breakfasts, snacks and fruits available during the day, tea and coffee machines
• Friendly team and a family-like environment
• Casual workplace environment in Warsaw downtown including bicycle parking, game and chill-out zones
• Additional benefits – care bonus to cover health, educational and safety needs, four paid days without sick list during a year, paid fitness club membership, corporate parties and team buildings and many more others