A little about us:
** Sperasoft was recently recognized at one of Poland’s Best Employers 2021 by Forbes Magazine! **
Sperasoft, a Keywords Studio, is a respected international developer of AAA video games. We’ve worked on many of the premier titles such as Halo, Assassin’s Creed, Rainbow Six, Saint’s Row, and Mortal Kombat just to name a few. We are seeking talented and enthusiastic people to join our Krakow team. Sperasoft offers a fun, creative, and rewarding environment with excellent compensation and a full range of benefits. Come join us!
About the project:
The NOC is responsible for identifying and coordinating system malfunctions. The NOC is also responsible for proactive monitoring, maintenance, and reporting to prevent disruptions. The team serves as first responders when such system malfunctions occur. Coordination with other members or teams is a key responsibility in order to address and/or escalate situations to minimize impact and provide for quick resolution.
Responsibilities:
- Proactively monitor a selection of online games and related systems required for 24/7 service
- Analyse and assess game and systems health and performance using various tools for logs, metrics and graphs
- Triage problems and provide on-call personnel with critical information, in a quick, clear and concise manner
- Conduct triage and troubleshooting as well as bug fixing meetings for game development personnel
- Consult, create and maintain process documentation
- Carry out quick patch and build deployments including post deployment smoke testing
- Prepare accurate and timely reports with updates and summaries on events and issues
Requirements:
- Technical support skills with focus on game servers and client crashes
- Knowledge of network technologies and GNU/Linux OS
- Ability to perform tasks by both established processes as well as placeholder and temporarily agreed measures
- Availability to work in shifts, including nights, weekends and holidays
- Excellent written and verbal communication skills
- Maintaining strict punctuality and quick response
- Familiarity with common IT infrastructure and its practices
Would be a plus:
- Monitoring/Analyst experience (assessments based on data, graphs etc.)
- Technical support experience in an online 24/7 service industry
- Experience working in games industry, particularly multiplayer and MMO games
- Some familiarity with terminology and process for game development, QA and release management
We offer:
- Working with an international team of world class professionals on exciting and challenging new projects
- Learning & Development opportunities – mentoring, lectures, participation in industry conferences and events
- Private healthcare insurance package
- Breakfasts, snacks and fruits available during the day, tea and coffee machines
- Friendly team and a family-like environment
- Hybrid work possible (depends on project)
- Casual workplace environment in downtown Krakow/Warsaw; including garage and bicycle parking, gym, game and chill-out zones
- Additional benefits – care bonus to cover health, educational, and safety needs, four paid personal days per year, corporate parties and team buildings, referral bonuses and many more others
Praca w branży gier
w Kraków/Warszawa
