Helpdesk Engineer

Helpdesk Engineer (Level 1), Krakow

*Please Note: this is an on-site position in our Krakow studio

Responsibilities:
• Processing complicated requests, network, hardware and specific software troubleshooting
• Computer ordering, construction, staging, OS and software installation
• Networking cabling, bundling and troubleshooting
• Server oversight and maintenance (without direct administering)
• Software, electrical and cooling maintenance

Requirements:
• Knowledge in hardware/network/software troubleshooting
• Knowledge in Windows 7/8/8.1/10, troubleshooting
• Hands on experience with Active Directory (user accounts management)
• Ability to write technical documentation in a precise manner
• Ability to provide end user face-to-face and remote support; strong customer service attitude and approach
• Knowledge and understanding of the PC, network, and other technology procurement processes; ability to order parts quickly and inexpensively
• Professional experience in IT support of at least 1.5+ years
• English language skills required; Polish speaking and writing preferred

We offer:
Sperasoft provides you the following benefits, effective on your start date:
• Opportunity to work with a high-caliber international team on premier AAA projects
• Casual workplace environment; flexible hours
• In-office relaxation areas, including a large library of console games
• Locked bicycle and scooter parking
• Breakfasts, snacks, fruit, and drinks
• Corporate parties and team building events
• Referral bonuses
• *Other benefits may be offered; individually agreed with the Company

If you feel you are qualified send your resume to ksenia.pozdeeva@sperasoft.com