Technical Support Engineer / NOC Technician

The NOC is responsible for identifying and coordinating system malfunctions. The NOC is also responsible for proactive monitoring, maintenance, and reporting to prevent disruptions. The team serves as first responders when such system malfunctions occur. Coordination with other members or teams is a key responsibility in order to address and/or escalate situations to minimize impact and provide for quick resolution.

Responsibilities:
Identify and coordinate system malfunctions
Proactively monitor the health and status of the IT infrastructure. This includes, but is not limited to network components, servers, applications, and services
Meet Service Level Agreements (SLA’s)
Triage problems quickly and provide on-call personnel with critical information in a quick, clear, and concise manner
Perform defined routines and tasks with infrequent supervision
Perform undefined routines and tasks with frequent supervision
Has access to systems, passwords, and sensitive information
Mentor and support associate operators.

Requirements:
Technical support skills
Ability to perform tasks by established processes
Availability to work in shifts, including night shifts, weekends and holidays
Intermediate English written and verbal communication skills
Maintains strict punctuality
Demonstrate excellence in professional and customer interaction
Extensive understanding of common IT infrastructure, practices, procedures, and personal computers
Associate degree, or equivalent experience
Familiarity of ITIL, practices or certification.

We offer:
Working with an international team of world class professionals on exciting and challenging projects
Relocation program for new hires
Learning & Development opportunities – mentoring, lectures, participation at industry conferences and events
Medical Insurance package
Sensibly flexible working hours
Breakfasts, snacks and fruits available during the day, tea and coffee machines
Friendly team and a family-like environment
Casual workplace environment in Krakow including games and chill-out zones, and bicycle parking
Additional benefits – care bonus to cover health, educational and safety needs, four paid days without sick list during a year, paid fitness club membership, corporate parties and team buildings and many more others.