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Customer Support Specialist

dla Vivid Games S.A. w Zdalnie lub Bydgoszcz/Warszawa/Bielsko-Biała

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Vivid Games is one of the leading polish mobile game developers. For over a decade we’ve been working on some amazing games including Real Boxing, the world’s best and most recognizable mobile boxing franchise. We’ve been recognized for our achievements as the “Best Indie Developer”, “Best Polish Game of the Year”, and with Apple’s prestigious “Editors’ Choice”.

We are a team of 50 passionate individuals on a mission to entertain players with great games. To deliver on that promise, we take creative risks and set our goals high. Our vision is to be a world-class mobile studio with globally acclaimed hit titles.

Our strategy is to extend the global reach of our growing portfolio of games through profitable marketing on mobile platforms and publish it on other platforms like Nintendo Switch. We strive to constantly improve our top performing games which increase players’ satisfaction and engagement thus monetization.

We’re innovative and dynamic. We work in small, Agile teams and foster our culture and the quality of work environment. The games we publish are developed by internal teams and external studios as well as from publishing program. We work remotely, having offices in Bydgoszcz, Warsaw and Bielsko-Biala.

Customer Support Specialist
Location: REMOTELY or Bydgoszcz/Warszawa/Bielsko-Biała

What are your duties?

  • Communicating with player through various channels (Discord, Facebook, Google & Apple store comments, e-mails) and responding to their inquiries in a timely and accurate way,
  • Identifying player needs and helping them access all features of the games,
  • Gathering player feedback and reporting it to supervisor.

What should you offer?

  • Great English (C1),
  • Positive, empathetic, and professional attitude toward players at all times,
  • Love and/or interest in gaming,
  • Nice to have: * Experience with Zendesk, Google Console and App Store features, * Experience as Quality Assurance Tester for mobile apps, * Previous experience in community management and / or customer support (professionally or as a hobby), * Knowledge of social media and CMS.

What are we offering?

  • Opportunity to grow professional development in the team of experienced professionals,
  • Total flexibilty on working on-site (offices in Bydgoszcz, Warsaw, Bielsko-Biała) and remotely, as well as planning your daily work cycle,
  • Being a part of small, independent team with as little beaurocracy and as much transparency as it’s possible,
  • Competitive stable salary adequate to experience,
  • Other cool stuff that supports physical, emotional and intellectual well-being like sports pay-off, private medical care, drinks and fresh fruits and a virtual library at your disposal.

Make a shift in your careers and join our mission to entertain players with great games!

APPLY HERE

It would be appreciated if you will follow us and re-post on LinkedIn, Facebook and Instagram!

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Data publikacji: 2020-10-13

Ofertę obejrzano: 262 razy

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