Junior customer support specialist

You will work on engaging and managing our community of 4,000,000 players, and hopefully in the next few months this number will go in to ten millions. For the right person, this internship has the ability to put your career into hyperdrive working for a new gaming studio. Company is located in Kraków, Ruczaj District at Małopolska Information Technology Park (MPTI).

More about our technology:
https://www.youtube.com/watch?v=cfgh52kP-U4

REQUIREMENTS
You have a passion for great mobile games!
You are happy to work in REALITY GAMES ;)
You are open-minded and eager to learn
You are motivated with the ability to work independently and effectively manage workload
Fluent written and verbal communication skills in English
Communication skills

REQUIRED SKILLS
General English skills
Written English skills
Forum software
Microsoft Excel
SQL

RESPONSIBILITIES AT THIS POSITION
You will work on engaging our community of 4 000 000 players, and hopefully in next few months this number will go into tens of millions.
Providing high level customer service.
Answering emails from players having problems with the game.
Manage all user support enquiries, queries, questions and feedback.
Identify frequently asked questions within the community and creating relevant articles, tutorials, videos.
Assist with monitoring and reporting on key performance indicators.

OUR PERKS
Leader's support - Ask for help, give and get feedback, set up goals and develop your skills.
Knowledge sharing - Employee development is key for us!
Fast-paced career - Professional growth opportunities, supported by a performance review process
Devices - You will have the proper resources you need for your work
Beautiful office - Ingenious office space with plenty of room, located in KPT
Flexible hours - Whether you are an early bird or late owl - we get you covered.
Growth budget - Let us know if you need any book or other materials that will help you grow
Remote work - We don't force you to work in our office - you can work from home as well.
Open kitchen - Coffee, juices, fruits, fully stocked fridge and more - come and see ;)
Sport - We regularly play together and you are invited as well!
Team gatherings - Take part in events with pizza, games, snacks with a good company.
Stock option plan - We would like to share our success with you and take part in our ESOP plan.
Conferences, for example: GDC, DD, GIC.