Customer Support Representative - French

GOG Support: “Making the world better, one ticket at a time.” One of the most diverse teams in the company is looking for a full-time employee who knows French fluently, and would boost our ability to help our customers as quickly and efficiently as possible. It’s a great opportunity for someone who is just at the beginning of their professional journey, wants to work in a friendly team of fellow gamers, and learn how to care for customer relations through support and social media.

Responsibilities:

• Providing relevant and courteous customer service - primarily in French, but also in English, when needed - in line with our high standards and guidelines, which we developed and improved over the years. Currently we only offer text-based support via e-mail.
• Investigating and attempting to recreate potential issues, as well as reporting any concerns and findings.
• Being responsible for French translations of newsposts, newsletters and other types of content to the local language.
• Creating engaging written and visual content adjusted to the needs of the local GOG community.
• Engaging with the French community, responding to comments and customer queries (e.g. on GOG.COM forum).

Requirements:

• Excellent (C1 or native-like) knowledge of French, especially in writing.
• Very good (B2-C1) knowledge of English.
• Willingness to help others, and being slightly detached yourself, are both a must - otherwise, if you take the occasional user complaints too personally, you might not enjoy your job.
• Past experience in Customer Service would be a plus.
• Great communication skills and a positive attitude.
• You should be a gamer yourself, and past experience in solving game-related technical issues would be a huge plus.
• Ability to occasionally work during special events would be a plus but is not required.

What we offer:

• A unique opportunity to enter a booming industry and to influence the future of digital distribution.
• A gamer’s paradise where you will be surrounded by games!
• A great, laid-back work atmosphere in our office based in Warsaw, Poland.
• The chance to work in an international environment with exceptional experts.
• Access to a health care and sport activities package.
• An in-house gym, open 24/7, available exclusively for CD PROJEKT RED & GOG.com employees.
• Free access to CD PROJEKT RED & GOG.com games.
• A dog friendly environment - yes, you can bring your four legged friend to work.