Trust & Safety Analyst

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Company Summary

Product Madness is one of the world's largest mobile game studios, with a global presence. Founded in 2007, we’re today a top-grossing leader in social casino mobile games that are crafted with passion and commitment. Our ambition is to entertain millions of players around the world with our remarkable titles that include Heart of Vegas, Cashman Casino, Lighting Link and FaFaFa™ Gold.
We are Mad about games and the way they bring people together, and that passion and culture is what holds us together as a studio, connects us with the partners we collaborate with, and is what links us to our sister studios across the world.

Summary

As the Marketing Operations Associate, you will be joining our amazing Game Operation Team, where you will be tasked with managing the day to day activity of the GameOps team. This will include managing the delivery of strategy, executing, analysing CRM campaigns and events.
We’re looking for a team player with a business sense, technical skills and a keenness for problem-solving. As a Marketing Operations Associate, you’ll work closely with our GameOps and Product teams to ensure the smooth running of all the events, promotions, marketing events and live A/B tests. You’ll also be in charge of all related technical aspects to enable events and promotions both inside and outside the game.

What You'll Do

As a Trust and Safety Analyst, you will support the team in its objective of preventing and detecting fraud-related threats. This relates to our payment systems, product economy exploitation, and intellectual property infringements.

What We're Looking For

Skills and Requirements

• Review suspicious, refunded, and disputed transactions from multiple platforms and take appropriate actions based on classification, to ensure potential financial risk is mitigated while minimizing any negative customer experiences.
• Provide support to internal departments with resolving customer questions and issues related to payments, fraud, or other related activity in a timely and professional manner.
• Use analytics tools provided to take appropriate engagement or account actions against threat actors in coordination with other internal parties.
• Liaise with parties internal to our organization to detect and submit Trademark and Intellectual Property infringement and coordinate efforts of remedy and takedown with third-party providers. Prioritize your efforts and coordinate success reporting.
  
• Within the platform, perform all routine functions, including maintaining daily monitoring of identified threats and their status and raising the visibility of problem areas.
• Monitor key platforms and channels for critical brand infringements in the market or any other suspicious activity and act appropriately.
• Provide clear and high-calibre insights in reporting, tailored to respective stakeholders in the business.
• Regularly performs ad hoc investigations and research into potential fraud threats or vulnerabilities.

About You

• An analytical mind and interest in fraud
• Strong attention to detail
• Ability to identify irregularities and trends from data to appropriately prioritize workflow.
• Maintain multiple projects simultaneously and prioritize sub-dependent tasks accordingly.
• Work with data and its visualization to inform your decision-making.
• Ability to represent your work and its challenges through routine reporting and presentations and comfortable presenting your work to audiences.
• Contextually understand and integrate into your work threat actors’ motivation, capability, opportunity, and impact.
• Great coordination and planning skills.
• Self-motivated and results-driven.

Benefits

• Medical Insurance Prestige VIP Plus package 100% covered by Product Madness
• Sport and Wellbeing package - 270 PLN per month - Includes: MultiSport Plus Cards 100% covered by Product Madness or Refund for your chosen sport and well-being services such as massage, psychotherapy, physiotherapy
• 1000 PLN bonus for blocked 10 day annual leave once per year
• Free additional holidays during the year
• Shorter working hours during summer time
• Free holiday on your Birthday week

Why Product Madness?

Product Madness is so much more than just a Pool table and a foosball game.
We believe in an honest and transparent approach with our teammates. Company wide weekly Town Halls, All Hands and strategy meetings are just a few ways in which we encourage an open and honest path to achieving complete transparency.

Despite a pandemic, there isn’t a day where we don’t feel connected to one another.
With frequent events, workshops, giveaways, slack coffee and donut sessions we have definitely brought on our office culture to this new virtual world of zoom calls.

We also try to cater for all our staff’s needs – be that a freshly brewed cappuccino made by our professional barista in our free coffee shop or by providing a bountiful supply of tasty snacks to keep us refueled and buzzing.

We love to organise plenty of social get-togethers and action-packed activity days, be it slipping inside an inflatable bumper ball for a mad session of football zorbing or throwing caution to the wind and traversing giddy treetop rope courses at Go Ape. On top of these team-building activities, our lunch and learn workshops, not to mention the lavish Christmas and summer parties, foster that ‘work hard, play hard’ mantra. Our offices are based in the heart of the metropolises of London and Lviv, surrounded by an abundance of diversity and inspiration to keep those ideas flowing.

Our Values

People First
We have the deepest respect for our people and their well being. We know they are exceptionally talented and will always have a choice. We want them to re-choose us every day. We are committed to building a culture where each person's voice will always be heard and addressed.
MAD for More
Always improving, innovating and never settling for the existing. We push all boundaries with courage and ambition to become the world’s best games company.
Champion Together
We excel at what we do but yet remain humble and helpful to our teammates. We champion one another and hold each other to high standards without any egos.
Globally Inclusive
We are all Equal - regardless of the language we speak, where we live, our gender, religion or culture we come from. We want to build a global home, where everyone has the equal opportunity to make an impact.
Customer Focused
We always think from the customer's perspective - be it players or internal customers.
Improving their experience and joy is what drives us. Every client's success is our big win!

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