Functionality QA Manager

Functionality QA Manager will work with the QA Director, local Managers, Sales, and the CCO to support the growth of the team, both locally and internationally. Support the team and make decisions to ensure successful project delivery within budget, time frame, and quality scopes. Develop and manage successful relationships with KWS clients at senior, manager, and director levels. Manage, lead, motivate, coach, and train local FQA Project Managers. 

Personally, and inspire local teams too, always strive for and attain improvements and growth. Embody and preach Keywords Studios values and KWS Katowice values. Improve and develop services within KWS Katowice and elsewhere.

• Responsible for the Keywords FQA Department.
• The QAM will develop and deliver a strategy for the FQA facility alongside the QA Director.
• Responsible for budgeting and delivering the financial performance of the operation.
• Track KPIs and report on business performance regularly.
• Perform QA audits on ongoing projects and drives continuous improvement initiatives.
• Responsible for setting and adherence to standard Keywords processes.
• Responsible for top-tier client account management affecting local operations.
• Investigate client escalations on FQA service quality.
• Communicate effectively with clients to identify needs and evaluate alternative business solutions.
• Oversee execution of pilot projects and drive them to success.
• Ensure correct availability of hardware, resource, and space such that the profitability of the unit is in optimal manner whilst maintaining the ability to grow.
• Manage resource planning, recruitment, and training in partnership with the Production Support departments.
• Act as an HR Business partner when required.
• Primary escalation point of contact for internal queries raised by or for the local FQA PMs.
• Manage, lead, and motivate local FQA studio staff.
• Work as an ambassador for Keywords when engaging in activity outside of the facility.
• Proactively mitigate issues with the FQA Project Managers, before they impact the projects.
• Responsible for developing, improving, and maintaining strong internal and external client partnerships.
• Work closely with the business development team to ensure smart adoption of work and use of resources.
• Create and implement any process changes/improvements accordingly.
• Host regular meetings with key internal stakeholders to ensure smooth operation.
• Mentor and train direct reports utilizing line management practices.
• Set goals and appraise direct reports at regular intervals.
• Nurture a positive work environment.
• Continually seek opportunities to increase customer satisfaction and deepen client relationships, and encourage and grow own team to do the same.
• Unless within training or coaching measures or in critical delivery situations, the FQAM should not perform any tasks usually handled by an FQA PM, CQA Project Manager, Lead, Senior, or Tester.
• Overseas travel when required.

Requirements:

• 6+ years in a Manager role.
• 2+ years of QA Manager experience is desirable.
• Knowledge of a project cycle and a games’ development process. 
• Knowledge of Functionality QA and Certification testing services and processes. 
• Understanding of all video game business services and processes. 
• Understanding of various business and management concepts. 
• Understanding of change management and continuous improvement protocols. 
• Understanding of risk management in the context of the QA process. 
• Understanding of data-driven systems to facilitate decision-making. 
• Very strong emotional intelligence and awareness. 
• Ability to understand oneself, and others, and act accordingly for the attainment of set goals. 
• Excellent written, verbal, and non-verbal communication skills.

Benefits:

• Competitive salary based on your knowledge and experience.
• Benefits package (private medical care, Multisport card refund).
• Relocation package for the candidates relocating to the Katowice area.
• Free beverages & fresh fruits.
• Company parties.
• Casual and fun work environment.
• Social events, webinars, and training.
• Free parking spot within the “Global Office Park” business complex.