IT Helpdesk Specialist

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Company description
Rebel Wolves are, at its core, a team of experienced veterans, who want to make great, and innovative Role-Playing Games! We’re working on a brand new story-driven AAA RPG Saga for PCs and consoles in Unreal Engine 5. And we’re looking for new people to join us!
Website: https://rebel-wolves.com

Game description
We’re working on an AAA dark fantasy RPG - the first title of a planned saga set in our brand-new universe. The visual style of cinematics is grounded and realistic.

Website: https://rebel-wolves.com

Responsibilities:

• Acting as the first line of IT support for the Rebel Wolves Team (1st and 2nd line, both on-site and remote support);
• Installing, configuring, and maintaining workstations and office equipment (desktops, laptops, printers, accessories, conference room hardware);
• Performing diagnostics, troubleshooting, and small repairs/upgrades (yes, screwdrivers will be involved🪛);
• Resolving incidents reported by the team, documenting activities in Jira, and escalating when necessary;
• Maintaining full ownership of tickets throughout their lifecycle;
• Taking on additional tasks aligned with your interests and project needs.

Requirements:

• At least 2-3 years of experience in similar role;
• Good knowledge of Windows Domain (what it is, how it works, adding users, modifying groups);
• Windows 11 expertise – ability to quickly diagnose and fix issues;
• Knowledge of modern PC architecture;
• Basic network knowledge - DHCP, DNS, VPN
• Experience managing access to internal & external services (Google Workspace, Office 365, VPNs, licenses);
• Advanced computer skills and ability to learn new software quickly;
• Excellent communication and client service skills;
• Strong problem-solving attitude and efficient task management;
• Strong interpersonal skills and a proactive “can-do” mindset;
• Native/proficient Polish;
• Ability to communicate in English (at least at B2 level);
• Ability to work from the office every day (9 am - 5 pm).

Nice to have:

• Experience in the gamedev industry;
• Familiarity with macOS;
• Experience with Slack, Parsec, Perforce Helix Software;
• Passion for video games.

We offer:

• Competitive salary and cooperation based on an employment contract or B2B;
• Strict no-crunch working environment, based on trust and mutual respect;
• Modern office located in Ursynów close to the Metro Station.

If you are interested in working with us, please send us your CV here: https://system.erecruiter.pl/FormTemplates/RecruitmentForm.aspx?WebID=30e5d20cf22a4890a1fbfc5a19d86ce4

Please be advised that we will contact only shortlisted Candidates.

By clicking the "Apply" button or otherwise sending a recruitment application to REBEL WOLVES sp. z o.o. with its registered office in: Dereniowa 60/U4, 02-776 Warsaw (Employer - data administrator), you agree to the processing by the Employer of your personal data contained in the recruitment application for the purpose of recruiting for the position indicated in the advertisement. You can withdraw your consent at any time by contacting us at the following e-mail address: recruitment@rebel-wolves.com.
Full information on the processing of your personal data can be found here.

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