IT Helpdesk Specialist

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Company description
Rebel Wolves are, at its core, a team of experienced veterans, who want to make great, and innovative Role-Playing Games! We’re working on a brand new story-driven AAA RPG Saga for PCs and consoles in Unreal Engine 5. And we’re looking for new people to join us!
Website: https://rebel-wolves.com

Game description
We’re working on an AAA dark fantasy RPG - the first title of a planned saga set in our brand-new universe. The visual style of cinematics is grounded and realistic.

Website: https://rebel-wolves.com

Responsibilities:

• Acting as the first line of IT support for the Rebel Wolves Team (1st and 2nd line, both on-site and remote support);
• Installing, configuring, and maintaining workstations and office equipment (desktops, laptops, printers, accessories, conference room hardware);
• Performing diagnostics, troubleshooting, and small repairs/upgrades (yes, screwdrivers will be involved🪛);
• Resolving incidents reported by the team, documenting activities in Jira, and escalating when necessary;
• Maintaining full ownership of tickets throughout their lifecycle;
• Taking on additional tasks aligned with your interests and project needs.

Requirements:

• At least 2-3 years of experience in similar role;
• Good knowledge of Windows Domain (what it is, how it works, adding users, modifying groups);
• Windows 11 expertise – ability to quickly diagnose and fix issues;
• Knowledge of modern PC architecture;
• Basic network knowledge - DHCP, DNS, VPN
• Experience managing access to internal & external services (Google Workspace, Office 365, VPNs, licenses);
• Advanced computer skills and ability to learn new software quickly;
• Excellent communication and client service skills;
• Strong problem-solving attitude and efficient task management;
• Strong interpersonal skills and a proactive “can-do” mindset;
• Native/proficient Polish;
• Ability to communicate in English (at least at B2 level);
• Ability to work from the office every day (9 am - 5 pm).

Nice to have:

• Experience in the gamedev industry;
• Familiarity with macOS;
• Experience with Slack, Parsec, Perforce Helix Software;
• Passion for video games.

We offer:

• Competitive salary;
• Long-term contract;
• Strict no-crunch working environment, based on trust and mutual respect;
• Modern office located in Ursynów close to the Metro Station.

Please be advised that we will contact only shortlisted Candidates.

Your personal data is processed by Rebel Wolves sp. z o.o., with its registered office in Warsaw (Dereniowa 60/U4, 02-776 Warsaw), as the Controller. You can contact the Controller at: office@rebel-wolves.com. Your data is processed to conduct recruitment, conclude a contract, or defend legal claims. With your consent, your data may also be processed for future recruitment. You can withdraw your consent at any time by contacting us at the following e-mail address: recruitment@rebel-wolves.com. Full information on the processing of your personal data can be found here: https://rebel-wolves.com/en/legal/gdpr.

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