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Greetings, Wayfarer! ⚓

Operations Specialist – Glass Cannon Unplugged

Please take a seat and listen to our tale for a moment.

We are Glass Cannon Unplugged — a tabletop publisher focused on high-quality, ambitious board games based on some of the world’s most beloved video game IPs.

You may know us from Frostpunk: The Board Game and Apex Legends: The Board Game. Right now, we are deep in production and development on Dying Light, Don’t Starve, and Diablo, while preparing new announcements, events, and crowdfunding campaigns for the months ahead.

Our games are bigger, our pipelines more complex, and our community more demanding than ever — and that’s exactly why we’re looking for reinforcement.

To make sure our games are manufactured well, delivered on time, shown to the world properly, and supported after release, we’re looking for a new crew member.

🚢 We are looking for an Operations Specialist to join Glass Cannon Unplugged!

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🎯 Job Description

As an Operations Specialist, you will play a key hands-on role in making sure our games move smoothly from production to players’ tables.

This position focuses on day-to-day operational execution rather than high-level management. You will work closely with manufacturers, logistics partners, event organizers, and our customer support team to ensure quality, timelines, and clear communication — internally and externally.

You’ll be part of the core team responsible for turning complex production plans into real, delivered products, while also helping us maintain a professional, player-friendly presence at events and in customer communication.

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🎲 Key Responsibilities

Production & Manufacturing

• Supporting production planning and schedules for board games and expansions
  
• Coordinating with manufacturers and suppliers
  
• Monitoring production timelines and flagging risks early
  
• Supporting quality control processes and issue tracking
  

Logistics & Delivery

• Assisting in planning and coordinating international logistics
  
• Working with external fulfillment and freight partners
  
• Helping ensure on-time delivery to hubs, partners, and backers
  
• Supporting documentation and operational logistics tasks
  

Customer Support

• Supporting and coordinating customer service activities
  
• Helping maintain response quality, tone, and efficiency
  
• Identifying recurring issues and proposing operational improvements
  

Events & Trade Shows

• Operational support for conventions and events (Gen Con, Essen, etc.)
  
• Helping with logistics, shipments, and on-site needs
  
• Coordinating materials, demos, and internal checklists
  

Operational Support

• Maintaining clear documentation and procedures
  
• Supporting internal planning across multiple projects
  
• Helping the team stay organized, informed, and on schedule
  

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🧩 Key Qualifications

• Experience in operations, logistics, production, or a similar role (minimum ~2–3 years)
  
• Strong organizational skills and attention to detail
  
• Ability to work with multiple partners and deadlines at once
  
• Good communication skills and a proactive, problem-solving mindset
  
• Fluent English (minimum C1, written and spoken)
  
• Reliability, ownership, and willingness to get things done
  

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🎮 Nice to Have

• Experience with manufacturing physical products (especially board games)
  
• Familiarity with crowdfunding projects (Kickstarter, Gamefound)
  
• Experience with customer support or community-facing roles
  
• Experience working with international partners and suppliers
  
• Knowledge of logistics tools or spreadsheets (Excel / Google Sheets)
  

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🏆 What We Offer

• Salary: 7,000–12,000 PLN net (depending on experience and skills)
  
• B2B
  
• LuxMed healthcare and Multisport
  
• Flexible working hours with remote or hybrid options
  
• Office in Wrocław (ul. Korfantego 34) — 7 minutes from the Krzyki terminus
  
• Garden, BBQ, and chill area
  
• A vast library of board games, RPGs, and card games at the office
  
• Mandatory (and enjoyable) gaming sessions at work 🎲
  
• Discounts at Awaria Prądu and local board game stores
  

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📄 Required Clause for Your CV

I consent to the processing of my personal data for recruitment purposes (in accordance with Article 6(1)(a) of the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation)).

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