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We are a mobile F2P game developer with 20 years of experience and a team of over 100 people, divided into two independent studios: Adventure and RPG.

Our RPG team is working on Void Hunters — a tactical RPG focused on deep systems, squad progression, and meaningful player decisions. The project combines turn-based combat with extensive progression systems and mechanics centered around building synergies between heroes. More information about the project can be found on the project website: https://voidhunters.com

We are currently looking for a person to support us in the role of:
                                                                     

Community Support Specialist

                                                                

Your day-to-day responsibilities:

• Communicating with players on Discord, Steam, and social media platforms (answering questions, moderation, community engagement).
• Supporting players in resolving game-related issues (player support).
• Monitoring community sentiment, responding to crisis situations, gathering player feedback, and maintaining a positive atmosphere within the community.
• Passing the most important reports and issues on to the development team.
• Creating community content in the form of updates/posts.
• Preparing simple marketing materials based on available templates.

Requirements:  

• Very good command of English (minimum C1) — daily written communication with players.
• At least 2 years of experience working with gaming communities (Discord, forums, social media), not necessarily in a commercial setting!
• Availability to work hours aligned with American time zones (expected hours per week: 30–45, 6–8 hours scheduled between 18:00 and 07:00 (UTC+02:00)).
• Ability to communicate in an empathetic, professional manner tailored to players.
• Interest in games (nice to have: RPGs, dark fantasy, hero collectors) and understanding of gaming community dynamics.
• Ability to solve user problems and respond in crisis situations.
• Independence and good work organization.
  

Nice to have:

• Experience running MMO guilds and alliances.
• Previous role in PR, Marketing or CM.
• Experience being a streamer/spokesperson

What we offer:

• Cooperation based on a B2B contract / mandate contract (umowa zlecenie) with hourly settlement with the possibility of transitioning into a full-time employment contract.
• Collaboration in a creative, growing team.
• Opportunity to gain experience in community moderation.
• Cooperation on a new and growing IP with very high potential.
• Possibility to expand the cooperation as the project develops.

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